HLTOUT010 - Communicate in complex situations to support health care

Unit code:HLTOUT010Study level:TAFE

Nominal hours

Location

Industry
Sunshine
Werribee

Prerequisites

(Or equivalent to be determined by unit coordinator)
Co-requisites
(Corequisite units must be studied concurrently with this unit)

Overview

This unit of competency describes the skills and knowledge required to effectively communicate with patients, colleagues, health providers and ambulance service callers in complex situations using verbal and non-verbal interactions. It requires workers to address these significant challenges in the context of providing a health care service.This unit applies to pre-hospital and out-of-hospital health care workers in a range of settings.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit’s learning outcomes & performance criteria requirements, incl the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:
*a person displaying challenging behaviors including:

under influence of substance misuse
acute behavioral disturbance
*under stress due to current situation
*a person who has English as their second language
*a person who has a communication-related disability including:
hearing difficulties
speech impediment

Students will also be expected to demonstrate the following knowledge:
*codes and communication terminology used by out-of-hospital health care workers
*communication techniques including:

use of open-ended questions
active listening
asking for clarification and probing
responses to a range of views from patients, carers or others
understanding use of empathy with patient, carers or colleagues
using discretion and confidentiality, respecting individual differences especially when using touch and other non-verbal means of communication
*complex communication needs of people with:
communication-related disabilities
hearing difficulties
speech impediment
cross-cultural communications needs
mental illness
pharmacological and alcohol addiction or misuse
adverse behavioral responses to unfamiliar environments
*complex communication needs of a person under stress due to situations including trauma, death and life-threatening situations to themselves or others
*organisational policies and procedures applied to identified situations where complex communication needs may be present
*processes for preparing handover reports
*referral processes for staff requiring counselling services.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.