SHBBCCS005 - Advise on beauty products and services

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit’s learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:
• access and present to a client information on a comprehensive professional range from at least one of the product ranges sold in the salon
• present to a client information explaining a new product or service:
• features and benefits
• availability
• typical clients that will benefit
• advise on and sell five products and services to clients with differing product and service requirements involving:
• identifying client needs and constraints
• selection of suitable products or treatments
• presentation of features and benefits
• demonstration of products
• responses to client questions.

Students will also be expected to demonstrate the following knowledge:
• sources and format of product and service information:
• manufacturer support materials:
• product leaflets, brochures, booklets
• internet sites
• product labels
• price lists
• product and service manuals
• discussions with customers, staff members and product suppliers
• legal requirements relevant to advice and sale of beauty products and services:
• state or territory and local health and hygiene regulations relevant to product demonstration
• skin penetration regulations and requirements
• anti-discrimination legislation
• consumer legislation
• organisational policies and procedures relevant to the sale of products and services
• effects and benefits of professional product ranges for:
• nail care
• make-up
• skin care
• cosmetics
• hair products
• effects, benefits and contraindications to the following treatments:
• manicure and pedicare
• facial services
• body services
• hair reduction services
• factors that affect suitability of organisational services and products to client needs:
• allergies and sensitivities to ingredients in skin care
• budgetary and time constraints
• client ability to follow home care advice
• contraindications
• ethical considerations
• specialised product knowledge:
• features and benefits
• purpose and use of products
• ingredients, at a basic level of understanding
• contraindications
• causes of skin sensitivities or allergies
• basic ingredients or materials in products
• complementary products and services
• ordering procedures
• products in workplace range
• brand options and comparable types
• directions for use
• cost
• shelf life and use-by date
• stock availability
• storage requirements
• warranties.