Complaint resolution - VU Brisbane
Victoria University’s Student Complaints Policy sets out how student complaints are handled fairly and promptly, in line with the University’s values.
The process encourages students to be independent and effective problem-solvers. Where appropriate, we encourage you to try to resolve your concern informally before lodging a complaint.
Steps to resolve your issue
Types of complaints:
- The performance of the University’s administrative, academic, teaching, research, or service functions.
- A third-party delivering services on behalf of the University, where the complaint relates to those services.
- The behaviour or actions of another student at the University.
Where appropriate, try to resolve the concern informally using the three-step process below.
Watch this video in your language
Vietnamese VU Student Complaints Resolution - Vietnamese
Mandarin Chinese VU Student Complaints Resolution - Mandarin Chinese
External support
National Student Ombudsman (higher education students)
The National Student Ombudsman (NSO) is a free, independent service that helps students resolve complaints about their higher education provider.
Students can contact the NSO in the following ways:
Online: National Student Ombudsman complaint form
Phone: 1300 395 775
In-person: at Commonwealth Ombudsman offices.
The NSO encourages students to explore their provider’s complaint pathways first, as this may be the quickest way to resolve an issue. However, this is not required, particularly if a student does not feel safe or comfortable doing so.
- Read about the NSO complaint process.
- Learn more on the NSO website.
Privacy & records
The privacy statement for the collection of student information provides details about the types of student information we collect and how it's managed. Students should read the statement before completing any forms.
For information about how the University protects your information, please refer to the Privacy Policy. You can also contact our Privacy Officer at for any privacy-related query or concern.