SHBXIND002 - Communicate as part of a salon team

Unit code:SHBXIND002Study level:TAFE

Nominal hours

Location

City Campus
City King St
Industry

Prerequisites

(Or equivalent to be determined by unit coordinator)
Co-requisites
(Corequisite units must be studied concurrently with this unit)

Overview

This unit describes the performance outcomes, skills and knowledge required to work as part of a team in a salon or retail cosmetics environment. It requires the ability to communicate with colleagues and senior staff and actively participate in a team work environment.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

effectively communicate with team members and contribute to team outcomes while participating in at least three day-to-day sales and services activities, and;
participate in one team meeting to discuss a sales and service problem and actively contribute towards a resolution.

Students will also be expected to demonstrate the following knowledge:

conventions and use of a range of communication methods;
communication techniques and use in a team context;
effective communication techniques with team members of diverse backgrounds;
team work principles and the role of teamwork in the achievement of workplace goals;
role of feedback in the achievement of team goals;
problem-solving strategies for use in the achievement of team goals;
techniques for supporting team members in the achievement of required workplace outcomes, and;
standards expected of personal services industry employees in relation to team work.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.