SHBXCCS009 - Greet and prepare clients for salon services

Unit code:SHBXCCS009Study level:TAFE

Nominal hours

Location

City Campus

Prerequisites

(Or equivalent to be determined by unit coordinator)
Co-requisites
(Corequisite units must be studied concurrently with this unit)

Overview

This unit describes the performance outcomes, skills and knowledge required to meet, greet and prepare clients for a range of beauty treatments, hairdressing or barbering services.This unit applies to assistants who work in beauty, hairdressing or barber salons under close supervision and with guidance from more experienced or senior operators. They use little judgement and follow procedures and instructions specified by the senior who will manage the client service.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

follow organisational procedures for meeting and greeting clients and preparing for them for service over four two hour work periods
across those work periods, cumulatively prepare clients for at least four different treatments or services and consistently follow senior operator instructions.

Students will also be expected to demonstrate the following knowledge:

overview of the range of treatments and services offered by the salon to prepare clients for each
features and functions of the salon booking system to interpret details of client bookings
organisational procedures for meeting and greeting clients and preparing for service.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.