This unit describes the skills required to work collaboratively in virtual Information and Communications (ICT) team environments to achieve organisational objectives. It includes contributing to performance and capability within teams, participating in team activities, exchanging knowledge and skills and providing support to team members.

It applies to all individuals who work in teams that utilise multiple technologies to complete a collective task.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: *develop at least two protocols for teams working collaboratively in virtual environments that help achieve team objectives *identify at least two communication tools and technology to support teams working collaboratively in virtual environments. In the course of the above, the candidate must: *review compliance of protocols to work collaboratively in a virtual environment *seek and respond to feedback *share knowledge and information according to work details, team objectives, organisational policies and procedures. Students will also be expected to demonstrate the following knowledge: *legislation, codes, regulations and standards, and work health and safety requirements for collaborative work arrangements *organisational cyber security protocols *protocols for virtual ways of working, including: - virtual platforms used - frequency of virtual platform use *functions and features of team communication strategies *communication techniques in virtual teams *methods of mediating conflicting perspectives in virtual teams *roles and responsibilities of team members in promoting collaborative work environments *constructive feedback techniques.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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