CPCPCM2039 - Carry out interactive workplace communication
Overview
This unit specifies the skills and knowledge required to carry out effective communication techniques underpinning work in the plumbing and services industry.
Assessment
For Melbourne campuses
Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit’s learning outcomes & performance criteria requirements, incl the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
* communicating with others orally and non-verbally in a clear and accurate manner
* reading and interpreting workplace procedures, job instructions, job processes and equipment and operator instructions
* applying work activity signage in accordance with regulatory and workplace requirements
* completing regulatory and workplace documentation.
Required reading
The qualified trainer and assessor will advise students of class notes, reading materials produced by VU Polytechnic and further support via VU Polytechnic e-learning system and/or in person.
As part of a course
This unit is studied as part of the following course(s):