This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - developed, implemented and evaluated at least 1 community sector service program.Students will also be expected to demonstrate the following knowledge: - program planning principles and processes; - program design; - program resourcing; - implementation systems and procedures; - feedback and complaints procedures; - evaluation and continuous improvement; - accountability and governance; - funding framework, including not-for-profit, government funding; - supports needed for effective consumer participation at all levels of program planning; - requirements of specific service user groups and individuals; - diverse and multi-faceted needs and issues service user participation opportunities and barriers; - opportunities for collaboration and service partnerships; - risk, regulatory and sustainability considerations, and; - standards, codes and legislation compliance.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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