BSBTWK401 - Build and maintain business relationships
Nominal hours
Location
Footscray Nicholson
Industry
Prerequisites
Co-requisites
(Corequisite units must be studied concurrently with this unit)
Overview
This unit describes the skills and knowledge required to establish, develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers. These workers may be within an organisation as well as freelance or contract workers.The unit applies to individuals with a broad knowledge of networking and negotiation who contribute to creating solutions to unpredictable problems. They may have responsibility for and provide guidance to others.
Assessment
For Melbourne campuses
Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
*communicate with others to build and maintain at least two different business relationships.
In the course of the above, the candidate must:
*promote professional business relationship using written and verbal communication techniques
*identify methods to improve business relationships
*participate in formal and informal networking opportunities that promote the business.
Students will also be expected to demonstrate the following knowledge:
*strategies for establishing and maintaining business relationships
*methods of engaging with business contacts including through participation in professional networks and associations
*relevant networks, organisations, agencies, associations or individuals
*principles and techniques needed to negotiate positive outcomes
*organisational policies, plans and procedures relevant to business relationships
*methods for obtaining feedback on business relationships.
Required reading
The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.
As part of a course
This unit is studied as part of the following course(s):