This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation's work processes and knowledge management systems. It applies to individuals who perform a defined range of skilled operations in various work contexts. They may exercise discretion and judgement using appropriate knowledge of information management to provide technical advice and support to a team.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - efficiently and effectively gather, assess, organise and use workplace information as part of own job role; - provide accurate information for defined purposes; - maintain and handle data and documents systematically; - use business technology to manage information; - communicate with colleagues and clients using effective interpersonal skills to obtain and check workplace information; - apply relevant legislation and regulations to workplace information, and; - monitor, review and modify information processes.Students will also be expected to demonstrate the following knowledge: - explain how legislation and regulations may affect the gathering organising and distribution of workplace information; - describe methods for checking validity of information and its sources; - describe organisational recordkeeping and filing systems, security procedures and safe recording practices, and; - identify workplace policies and procedures relating to workplace information.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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