This unit describes the skills and knowledge required to support the organisation's continuous improvement systems and processes. Particular emphasis is on actively encouraging the team to participate in the process, monitoring and reporting on specified outcomes and supporting opportunities for further improvements. It applies to individuals with roles of responsibility who use initiative, organisational and communication skills to influence the ongoing development of the organisation. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - perform actions to support continuous improvement; - using work performance to identify improvement; - adjusting plans to reflect changes; - communicating effectively with all stakeholders; - using technology to monitor operational progress, and; - applying suitable record keeping processes.Students will also be expected to demonstrate the following knowledge: - explain principles and techniques relating to: continuous improvement systems and processes; benchmarking, and; best practice; - describe the benefits of continuous improvement; - list quality approaches which the organisation may implement; - explain methods that can be used in continuous improvement; - outline barriers to continuous improvement, and; - explain recording, reporting and recommendation processes to facilitate continuous improvement applied within the organisation.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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