About our programs

Questions & queries

What is the ratio of participants to instructors?

Our programs maintain low coach to student ratios of 1:15. Each group will be capped at 30 participants with one head coach and one assistant coach.

What qualifications do the coaches and assistant coaches hold?

All coaches and assistant coaches must hold a current First Aid and CPR qualification. In addition, head coaches must hold a valid Working with Children Check. Supervisors on site also hold an Asthma and Anaphylaxis management qualification.

How are children grouped in the programs?

Children are grouped according to date of birth. This will mean that your child will always be grouped with peers of similar age, and in turn a similar ability level – while we try and do this it isn’t always the case so maybe leave that part out.

What is the age limit to register in these programs?

The lower (minimum) age to register is 5 years old (prep) and the upper limit (oldest) is 12 years old (grade 6). Our programs are specifically designed for primary-aged children, and are not suitable for adolescents in secondary years.

How are the aquatics activities designed? / My child cannot swim, will they miss out on the aquatics session?

In addition to the information provided on your registration form, each child must complete a swimming and water safety competency based assessment on the first day of their attendance. Children who cannot satisfactorily meet these requirements will be required to wear a Lifejacket and remain in the shallow lane. This is a safety measure we have taken so that your child is not excluded from the aquatics session, and to ensure their safety at all times.

Children who are deemed competent are permitted to go on the Inflatable obstacle course.

Two lifeguards will be patrolling all times during the aquatics sessions. There will be one coach in the water at all times with the children and a second coach actively supervising from poolside at all times, as well as a program Supervisor.

If your child chooses to not participate in the aquatics session, they will be provided with a range of land-based water safety activities, such as colouring in and word searches, whilst they are supervised on pool deck.

My child is registered for the multisport program. What type of activities does this involve?

The multisport program aims to provide children the opportunity to participate in a range of sports, activities and games. It is designed to develop fundamental motor skills such and movement patterns, whilst at the same time, providing an engaging and stimulating environment for the child. It is at the coach’s discretion how they design their lesson plan and have contingencies should interruptions occur.

An example lesson plan can be accessed on our website, and a daily lesson plan will be available at sign in each day.

Can my child bring money to purchase a snack or their lunch?

We request that children are sent to the program with a fully packed lunch as they will not have access to a cafeteria during the day.

Children are not permitted to share food.

Please ensure that this lunch is nut free.

My child is anaphylactic and carries an epi-pen, who should I notify?

If your child is anaphylactic, it is vital that you include this in the medical conditions/allergies section of their registration. We will need a copy of your child’s anaphylaxis plan, and all relevant medications, including the epi-pen.

Please prepare your child’s medication and epi-pen in a case (i.e. pencil case or similar) and hand this in at check-in.

I have two or more children in different age group - will they see each other at lunch time?

Unfortunately we cannot guarantee that groups will be having lunch at the same time each day. The schedules for each groups differ to ensure that we make the most of the day.

Where is the location of aftercare? What are the aftercare hours? What activities are offered in the aftercare program?

Aftercare is located in room M-001. This room is in the building adjacent to the Aquatic and Fitness Centre. If you require assistance in locating the aftercare room, please visit our reception in Building L to ask for directions.

If aftercare is in a different location, this will be communicated at sign in.

Aftercare operates between 3.45pm – 5.30pm daily throughout the Holiday Program.

At the end of a long day of activity, most children request to watch a G-Rated movie. Quiet games and activities are also provided to those children who wish to have some quiet time out.

Please note that the use of personal electronic devices (i.e. phones, tablets, laptops) is strongly discouraged. We are not responsible for the loss or theft of these items.

If a child is sent to the program with a mobile phone, please ask them to keep it in their bag for the duration of the day.  

What rebates are available for the programs?

Unfortunately our School Holiday Sports Program does not qualify under the Child Care Subsidy. We apologise for any inconvenience this may cause.

Is my child allowed to take themselves home? / Can someone else collect my child?

Please notify management if your child is to be collected by another parent/guardian. This is also captured on the registration form at the time of registering and signing-in.

To ensure the safety of the program participants, we do not allow children to take themselves home. Our aftercare program can be beneficial for parents who may not be able to collect their child at 3:30pm.

My child is booked in for a sport specific program, will they be participating in the pool session?

The sport specific programs no longer include a swimming component. We have made this change to ensure that the children participating in these programs have ample opportunities to expand on their knowledge of their chosen sport.

Will my child be in the same group as their friend/sibling?

Whilst we cannot guarantee that participants are within the same group as their friends, when you arrive on the day at sign in, please check in with our Supervisors to see if the children are already in the same group, or to ask if there is a possibility that they can be moved to the same group.

We try our very best to accommodate for everyone, but please note that sometimes we cannot make changes due to our own policies and procedures.

Where can I park?

To park closest to the relevant building (Building L), there is council parking available off Farnsworth Ave. It is then just a short walk to the building, then up the stairs to the right.

Note: If you require accessible access to our building, you can access the accessible parking spaces by approaching the boom gates, clicking the intercom button, informing security what you are here for and that you require the accessible park. Once you have parked, please head to our accessible entrance (next to the pool), and ring the doorbell. Someone will be with you shortly to let you in, where you can then access the lifts to the relevant level.

There is also parking available at the Mills Close entrance, where you can enter at Level 2 of Building L and use the lift or stairs to go to the relevant level.