International student support

VU Asian scholarship students at Federation Square, Melbourne

VU scholarship students at Federation Square, Melbourne

Student Services' dedicated and expert team will support you from your arrival through to when you become alumni of the university.

We want to ensure that your time as a student at Victoria University (VU) is as rewarding as possible.

Support available


Face-to-face customer service at our student services centre

We will work to make your experience at VU positive. We understand the challenges international students face as you adjust to a new culture and environment, make new friends, and successfully complete your studies. Be assured you are not alone. We are here to help.

Senior Advisors (International) support you during your time at VU and in Melbourne. We can help you understand what is required of you as an international student and help you through any issues you may experience.

Support services for international students include:

  • pre-departure information - after you've accepted your offer we'll send you a pre-departure pack
  • free airport reception service on your arrival in Melbourne (this must be pre-booked)
  • an orientation program to assist with your transition to living in Melbourne and studying at VU
  • help settling in to life in Melbourne and study at VU
  • assistance with university processes that are specific to international students
  • help understanding what is expected of you as a student visa holder
  • support for general and personal issues that may affect your ability to study
  • referral to health services
  • a range of social activities, programs and support for involvement in your local community
  • assistance and support on cultural issues
  • support in times of natural disaster and home country events that may impact your wellbeing
  • support and encouragement
  • health issues and referral to health services.

Make an appointment with a Senior Adviser

For personalised support, you can make an appointment with a Senior Advisor for assistance with issues which are impacting your studies. These include health insurance, visa requirements, family and other issues.

Contact us

Use Ask VU to find answers and ask questions.
Phone : +61 3 9919 6100.International contacts

Contact a Senior Advisor (International) if you are an international student who experiences serious illness or are hospitalised:

Phone: +61 3 9919 4953.
Email: iss@vu.edu.au

If you would like free and confidential support and assistance, you can make a make a welfare/international support enquiry online.

In an emergency

VU international students can call the following numbers if your enquiry is urgent:

  • Emergency services - Police, Ambulance, Fire 000
  • Lifeline :13 11 14