BSBTWK201 - Work effectively with others

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit’s learning outcomes & performance criteria requirements, incl the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:
*work with a group to achieve an objective on at least two occasions and address at least one identified problem or conflict on each occasion.

In the course of the above, the candidate must:
*distinguish individual responsibilities from workgroup responsibilities
*demonstrate the ability to:

• support team members
• communicate according to the cultural and linguistic requirements of the individual
• act on constructive feedback
• use communication channels to share information
• cooperate and contribute to team goals
• identify improvement opportunities
  *identify problems and conflicts and address them according to organisational and ethical policies and procedures.

Students will also be expected to demonstrate the following knowledge:
*organisational and ethical standards, policies and procedures that relate to own work role
*team responsibilities and duties and their relationship to individual responsibilities and duties
*organisational policies and procedures relating to workplace discrimination and bullying
*personal values and beliefs including their importance in the development of relationships
*communication channels used to communicate in work teams including:

• team meetings
• one-on-one interactions with individual team members
• emails
• instant messaging
• calls
  *key problems and conflicts arising in workgroup contexts
  *methods of resolving team problems including referral to relevant organisational personnel
  *conflict resolution techniques.