SITTIND003 - Source and use information on the tourism and travel industry

Unit code:SITTIND003Study level:TAFE

Nominal hours

Location

Footscray Nicholson

Prerequisites

(Or equivalent to be determined by unit coordinator)
Co-requisites
(Corequisite units must be studied concurrently with this unit)

Overview

This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
This unit applies to all tourism and travel sectors and people working at different levels. Managers use more formal research to attain specialised and comprehensive knowledge which supports product planning, marketing and strategic management activities. This is covered within other units of competency.This unit is not about having in-depth knowledge but focuses on the ability to source and interpret information relevant to day-to-day activities in order to maximise performance.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

source and document current industry information on the tourism and travel industry using at least three information sources listed in the knowledge evidence
interpret information on the following and share with colleagues on at least one occasion, to improve knowledge of the tourism and travel industry:

current and emerging products and services
current issues
career opportunities
relationships between other related industries
compliance issues and quality assurance
new products, technology, techniques and services
work ethic required to work in the industry

identify ways to integrate current tourism and travel industry information into daily work activities on at least one occasion, to:

enhance the quality of work performance
conduct ethical practice within the travel and tourism industry.

Students will also be expected to demonstrate the following knowledge:

sources of information on the tourism and travel industry:

industry associations
government and regulatory bodies
industry publications
colleagues
suppliers
plain English documents, issued by government regulators, that describe laws relevant to the tourism and travel industry
regional, state and national tourism offices

structure, functions and key characteristics of the tourism and travel industry
roles and general responsibilities for different jobs, functions and the interrelationship of different sectors in the industry
key characteristics and main functions of allied and related industries
primary functions of:

major industry associations
trade unions
local, regional, state and national tourism information service and marketing organisations
tourism research bodies

basic aspects of tourism and travel industry quality assurance processes
basic aspects of state, territory and Commonwealth laws specifically relevant to the tourism and travel industry and actions that must be adhered to by tourism organisations
basic aspects of and actions that must be adhered to by tourism organisations for inbound tour operators and guides:

Queensland Tourism Services Act 2003 for the delivery of tourism products in Queensland

current and emerging technologies that impact on the tourism and travel industry:

cyber-security
e-business
social media.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.