ICTSAS309 - Maintain and repair ICT equipment and software
Nominal hours
Location
Prerequisites
Co-requisites
(Corequisite units must be studied concurrently with this unit)
Overview
This unit describes the skills and knowledge required to carry out maintenance and fault repair according to organisational procedures, in order to keep Information and Communications Technology (ICT) equipment and software operating.It applies to frontline technical support individuals who work under a level of supervision and have some responsibility to maintain and repair ICT equipment and software.
Assessment
For Melbourne campuses
Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
• carry out maintenance and fault repair procedures on the following, on at least one separate occasion:
- ICT equipment
- software.
In the course of the above, the candidate must:
• obtain and review previous ICT equipment fault data
• resolve failures and performance degradation
• analyse test results
• examine and review organisational ICT equipment maintenance procedures
• undertake maintenance according to organisational maintenance procedures
• identify and repair a range of ICT equipment and software problems
• develop plans for maintenance and fault repair
• maintain accurate records according to organisational guidelines.
Students will also be expected to demonstrate the following knowledge:
• equipment and software purpose, standard operating characteristics and maintenance procedures
• internal maintenance organisational procedures
• preventative maintenance procedures
• technical documents in regard to:
- equipment and maintenance procedures
- help-desk response level escalation procedures
- operation of technical diagnostic tools
• quality assurance practices that may be used in maintaining and repairing ICT equipment and software
• Service Level Agreements (SLAs) to determine conditions of the SLA cover
• client warranty claims, repair and replacement procedures
• environmental guidelines that may be used in maintaining and repairing ICT equipment and software.
• organisational work health and safety (WHS) procedures that relate to maintaining and repairing.
Required reading
The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.
As part of a course
This unit is studied as part of the following course(s):