Hotel and Resort Operations Management

Understand the requirements of planning, managing and operating international hotels, with Hotel and Resort Operations Management.

You will examine, explore and contextualise a range of aspects of hotel and resort management.
Gain an understanding of key operational aspects, such as:

• revenue generation
• luxury and niche products service and experience development and delivery
• corporate and social responsibility
• communication strategies, including digital, ethical and sustainability issues
• operational factors and constraints.

Learning Outcomes

On successful completion of this unit, students will be able to:

1. Analyse and evaluate short and long term operational, technical and socio-political changes and challenges occurring within the hotel and resort sector and develop service management responses, concepts and strategies to ensure market competiveness;
2. Investigate the international nature of and the digital transformations occurring within the accommodation sector and engage proactively with operational responses and limitations;
3. Conceptualise current social trends, their impacts on the accommodations industry and demonstrate the linkages between organisational resources and the role of the customer in managing and delivering a quality service product; and,
4. Assess industry responses to global challenges and the potential for innovation and sustainable design practices within the accommodation industry.