CHCCOM006 - Establish and manage client relationships

Unit code:CHCCOM006Study level:TAFE

Nominal hours

Location

City King St
Footscray Park
Werribee

Prerequisites

(Or equivalent to be determined by unit coordinator)
Co-requisites
(Corequisite units must be studied concurrently with this unit)

Overview

This unit describes the skills and knowledge to establish and manage professional one-to-one relationships with clients in the context of providing an ongoing health service or intervention.

This unit applies to community services or health workers who have defined responsibilities to work independently with clients within broad but established guidelines.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

established and managed client relationships and boundaries appropriately during the provision of services to 3 clients, and;
developed responses to 3 different situations involving difficult or challenging behaviour.

Students will also be expected to demonstrate the following knowledge:

legal and ethical considerations for establishing and managing client relationships and how these are applied;
modes and techniques for effective communication;
role of motivational interviewing during client interactions;
techniques for motivational interviewing;
barriers and influences on communication and ways to respond;
techniques for dealing with difficult communication situations, and;
types of information that may be provided to clients as relevant.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.