VU24039 - Develop workplace communication skills
Nominal hours
Location
St Albans
Prerequisites
Co-requisites
(Corequisite units must be studied concurrently with this unit)
Overview
This unit describes the skills and knowledge to interact and communicate with others in employment settings. It requires the ability to use strategies to initiate and maintain conversations in the workplace and to recognize and apply appropriate behavior in the workplace.
Assessment
For Melbourne campuses
Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit’s learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
- participate in one formal and one informal workplace conversation.
- use appropriate strategies and conventions to maintain and initiate communication.
- demonstrate respectful interpersonal behaviours to support the establishment and maintenance of workplace relationships.
Students will also be expected to demonstrate the following knowledge:
- methods for giving and receiving verbal and non-verbal messages.
- elements of communication, including social distance, body language, eye contact and voice monitoring.
- strategies to interact with others including acknowledgements and turn taking.
- respectful behaviours when interacting with others.
Required reading
The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Victoria University and/or via the Victoria University e-learning system.
As part of a course
This unit is studied as part of the following course(s):