VU23136 - Develop enterprise skills for solving workplace challenges
Nominal hours
Location
Prerequisites
Co-requisites
(Corequisite units must be studied concurrently with this unit)
Overview
This unit describes the performance outcomes, skills and knowledge required to develop enterprise skills in problem solving, critical thinking and creativity to deal with challenging workplace situations. It develops the ability to respond creatively using critical thinking strategies to assist the resolution of issues. The unit applies to individuals, often working under supervision or guidance, to prepare for challenges when working in a range of workplace contexts.
Assessment
For Melbourne campuses
Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
• Develop solutions for two different challenging workplace situations/issues using critical thinking strategies, problem solving and creative thinking approaches. The challenging workplace situations identified must include any two of the following:
- Customer service related
- Workplace conflict related
- Product or service offering, or related to an organisational process
• In developing solutions, the candidate must: - use a range of critical thinking techniques to understand and describe the problem
- ask questions and seek further information to further develop understanding of the problem
- consider alternative solutions to the problem in consultation with others
- use creative thinking techniques to challenge own thinking
- explore and test alternatives
- explain rationale for the proposed solution
• Present a solution for one challenging workplace situation/issue using clear, concise communication methods
• Reflect on feedback received and make recommendations for improvements in the proposed solution and own critical thinking, problem solving and creative thinking processes used.
Students will also be expected to demonstrate the following knowledge:
sources of reliable information relevant to workplace issues
• respectful communication skills including:
- effective questioning techniques
- active listening
- mirroring
- paraphrasing for understanding
- verbal and non-verbal communication
• advantages of different perspectives to a problem
• criteria to assess potential solutions to workplace issue
• benefits of challenging assumptions
• critical thinking concepts and techniques
• key features and processes of critical thinking processes
• basic problem solving techniques
• typical blockers to problem solving and creative thinking
• boundaries to be considered when generating and exploring ideas
• methods to develop individual critical and creative thinking skills
• reflection and self-evaluation techniques.
Required reading
The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.
As part of a course
This unit is studied as part of the following course(s):