CHCCCS007 - Develop and implement service programs

Unit code:CHCCCS007Study level:TAFE

Nominal hours

100

Location

Footscray Nicholson
Industry
St Albans
Sunshine
Werribee

Prerequisites

(Or equivalent to be determined by unit coordinator)
Co-requisites
(Corequisite units must be studied concurrently with this unit)

Overview

This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

developed, implemented and evaluated at least 1 community sector service program.

Students will also be expected to demonstrate the following knowledge:

program planning principles and processes;
program design;
program resourcing;
implementation systems and procedures;
feedback and complaints procedures;
evaluation and continuous improvement;
accountability and governance;
funding framework, including not-for-profit, government funding;
supports needed for effective consumer participation at all levels of program planning;
requirements of specific service user groups and individuals;
diverse and multi-faceted needs and issues service user participation opportunities and barriers;
opportunities for collaboration and service partnerships;
risk, regulatory and sustainability considerations, and;
standards, codes and legislation compliance.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.