Get support

We provide a range of IT assistance and support services for staff and students.

You can visit one of our support kiosks to get help on campus. If you can't make it to campus, or need support after hours, you can submit a request online or call us.

Operating hours

Monday–Thursday: 7.30am—8.30pm
Friday: 7.30am—5pm
Semester break: 8am—5pm

Log a job online

Submit and track the progress of your incident or service request at any time through the VU Support Hub.  (VU login required)

You can also read our knowledgebase articles to find answers to common IT questions.

Log a request

Call us

  +61 3 9919 2777 

If you call outside of our operating hours, please leave a detailed description of your request and include your:

  • name
  • phone number
  • student/staff ID.

Visit a support kiosk

City Campus: 370 Little Lonsdale Street, Level 1
Footscray Park: Building P, Level 1 (Opposite Reading Room)
Footscray Nicholson: Building T, Level 2, Room T213
Sunshine: Sunshine Skills Hub, Building A (opposite VUHQ)
St Albans Campus: Building 5
Werribee: Library, Building 1A, Room 1A.111.