SITXCOM002A - Work in a socially diverse environment

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This unit describes the performance outcomes, skills and knowledge required to be culturally aware when serving customers and working with colleagues from diverse backgrounds. It requires the ability to communicate with people of different social and cultural backgrounds with respect and sensitivity and address cross-cultural misunderstandings.

Unit details


Evidence of the following is essential: - social and cultural understanding and sensitivity in responding to different types of customers and colleagues - ability to identify and respond to the cultural context of the workplace - ability to apply knowledge of different cultures and cultural characteristics appropriately when communicating with colleagues and customers - ability to communicate effectively with customers and colleagues from a broad range of backgrounds and on different operational activities that are relevant to the particular organisation and job role. Assessments may include: - practical assessment - work projects - demonstration - written and verbal tasks. Specific unit assessments are located in the learning and assessment plans within the School. This unit lends itself to LiWC via a project or simulation.

Required reading

The road to hospitality, skills for the new professional.
O'Shannessy, V., Minett, D.(2008).
Australia: Pearson Ed

21773VIC Certificate II in General Education for Adults: The teacher will provide teaching and learning material as required.

Where to next?

If you are interested in this unit as part of a course, refer to our how to apply page to find out more about our application process.

If you are a current VU student, you may be able to enrol in this unit as an elective.

You can also contact us directly:

  • Ring us on +61 3 9919 6100
  • Find answers and ask questions at GOTOVU

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