BSBWOR401A - Establish effective workplace relationships

Unit code: BSBWOR401A | Study level: TAFE

Credit points

N/A

Location

Footscray Nicholson

Online

Sunshine

Prerequisites

N/A

Overview

This unit describes the performance outcomes, skills and knowledge required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following performance criteria:

coaching and mentoring skills to provide support to colleagues;
literacy skills to research, analyse, interpret and report information, and;
relationship management and communication skills to: deal with people openly and fairly; forge effective relationships with internal and/or external people, and to develop and maintain these networks; gain the trust and confidence of colleagues; respond to unexpected demands from a range of people, and use supportive and consultative processes effectively.

Students will also be expected to demonstrate the following knowledge:

relevant legislation from all levels of government that affects business operation, especially in regard to occupational health and safety (OHS), and environmental issues, equal opportunity, industrial relations and anti-discrimination, and;
theory associated with managing work relationships to achieve planned outcomes: developing trust and confidence; maintaining consistent behaviour in work relationships; understanding the cultural and social environment; identifying and assessing interpersonal styles; establishing, building and maintaining networks; identifying and resolving problems; resolving conflict; managing poor work performance; monitoring, analysing and introducing ways to improve work relationships.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.