MSMSUP390 - Use structured problem-solving tools

    Unit code: MSMSUP390 | Study level: TAFE


    This unit describes the skills and knowledge required to use structured process improvement tools to solve process and other problems. It describes the broad application of in-depth and rigorous structured problem-solving techniques to identify opportunities for improvement.
    This unit applies to experienced operators, team leaders, supervisors or people in similar roles who are required to identify improvements and/or solve problems beyond those associated directly with the process unit and/or equipment.This unit applies to an individual working alone or as part of a team or group and working in liaison with other shift team members and the control room operator, as appropriate. This unit of competency applies to all work environments.


    For Melbourne campuses

    Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

    Students will be expected to demonstrate the following required skills:

    • identified at least 1 problem
    • analysed problem using at least 1 analysis tool drawn from each of 2 different groups of tools (basic, visual, process, business and organisation specific)
    • selected the preferred solution
    • developed and used an implementation plan, that includes:
    • specific, measurable, achievable, relevant, timed (SMART) objectives
    • resource requirements
    • methods for reaching objectives
    • timelines
    • methods of checking and adjusting adherence to plan
    • communicated effectively with other personnel.

    Required reading

    The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.

    As part of a course

    This unit is not compulsory for any specific course. Depending on the course you study, this unit may be taken as an elective.

    Search for units, majors & minors