This unit (SITXHRM006) describes the performance outcomes, skills and knowledge required to monitor staff performance within the framework of established performance management systems. It requires the ability to monitor the day-to-day effectiveness of staff and conduct structured performance appraisals and formal counselling sessions. The unit applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational supervisors and managers. It applies to all tourism, travel, hospitality and event sectors.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:

Contact VU Polytechnic


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - monitor the effectiveness of staff in relation to at least six of the following standards of performance: adherence to procedures; cost minimisation; customer service standards; level of accuracy in work; personal presentation; productivity; punctuality; response times; team interaction, and waste minimisation; - provide supportive feedback and guidance for improving standards of performance to above staff; - conduct structured performance appraisals and formal counselling and training sessions for staff members, in line with established organisational procedures, and; - recognise outstanding performance according to organisational policies.Students will also be expected to demonstrate the following knowledge: - role and importance of monitoring staff performance and providing feedback and coaching; - key elements of performance standards and performance management systems; - forms of guidance and support to enhance staff performance; - potential solutions to staff performance issues; - performance appraisal practices; - specific organisation knowledge including: procedures for performance appraisal interviews and procedures for formal performance management and counselling sessions, and; - grievance procedures.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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