This unit (SITTTSL010) describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:

Contact VU Polytechnic


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - operate a computerised reservations or operations system to create and administer at least five different product or service reservations or operations from the following list: accessing product information; booking a supplier service for a customer; constructing airfares; hiring special equipment; issuing air tickets, crew documentation, or customer documentation; planning functions; preparing quotations; processing and monitoring event registrations; providing specific product information and advice for destinations, foods and beverages, or events and functions; purchasing promotional products; selling tourism, hospitality or event products to the customer; - demonstrate the correct use of the full range of features when completing each of the above activities, and; - complete activities within commercial time constraints and deadlines determined by the customer or the organisation.Students will also be expected to demonstrate the following knowledge: - different types of computer systems used for reservations and operations; - products and services controlled by different computer systems; - reservations terminology and jargon; - role of computerised reservations and operations systems; - any organisation-specific computerised reservations or operations system; - industry-wide systems used by agencies when booking supplier services; - types of reservations; - outbound to book supplier service from; - customer groups for whom reservations are made; - specific reservations and operations system; - diary entries and use of system-created deadlines for payments and issuing documents; - use of the following reports required for product or service reservations or operations specified in required skills; - updates and amendments made through computerised reservations or operations systems, and; - accounting processes for which computerised reservation or operations systems are used.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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