This unit (SITHIND002) describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the hospitality industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the hospitality industry. Hospitality personnel integrate this essential knowledge on a daily basis to work effectively in the industry. The unit applies to all hospitality sectors and people working at different levels. Managers will use more formal research to attain specialised and comprehensive knowledge to support product planning, marketing and strategic management activities. This is covered in other units of competency. This unit is not about having in-depth knowledge but focuses on the ability to source and interpret information relevant to day-to-day activities in order to maximise work performance.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:

Contact VU Polytechnic


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - source and document current and emerging industry information on the hospitality industry using at least three information sources listed in the knowledge evidence; - source and interpret information on the following from the above sources and share with colleagues to improve knowledge of the hospitality industry: current and emerging products and services; current issues; career opportunities; relationship between other related industries; compliance issues and quality assurance; new products, technology, techniques and services; work ethic required to work in the industry, and; - identify ways to integrate current hospitality industry information into daily work activities to enhance the quality of work performance.Students will also be expected to demonstrate the following knowledge: - sources of information on the hospitality industry: - structure of the hospitality industry and its different sectors; - information of relevance to the hospitality industry; - key ways that information is used to enhance the quality of work performance; - key characteristics and main functions of allied and related industries; - primary functions of: major cross-industry and sector-specific industry associations especially those with which the business has a relationship; trade unions in the industry; - basic aspects of ethical issues specifically relevant to the hospitality industry; - basic aspects of hospitality industry quality assurance processes; - basic aspects of state, territory and commonwealth laws specifically relevant to the hospitality industry and actions that must be adhered to by hospitality businesses; - basic aspects of industrial relations, and; - current and emerging technology used in the hospitality industry.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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