SITTTSL009 - Process travel-related documentation

    Unit code: SITTTSL009 | Study level: TAFE
    Footscray Nicholson


    This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.


    For Melbourne campuses

    Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

    Students will be expected to demonstrate the following required skills:

    • operate a computerised reservations or operations system to create and administer at least five different product or service reservations or operations from the following list: accessing product information; booking a supplier service for a customer; constructing airfares; hiring special equipment; issuing air tickets, crew documentation, or customer documentation; planning functions; preparing quotations; processing and monitoring event registrations; providing specific product information and advice for destinations, foods and beverages, or events and functions; purchasing promotional products; selling tourism, hospitality or event products to the customer;
    • demonstrate the correct use of the full range of features when completing each of the above activities, and;
    • complete activities within commercial time constraints and deadlines determined by the customer or the organisation.

    Required reading

    The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.

    As part of a course

    This unit is not compulsory for any specific course. Depending on the course you study, this unit may be taken as an elective.

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