This unit (ICTICT202) describes the skills and knowledge required to work and communicate effectively within organisational policies and governance arrangements, using information and communications technology (ICT) systems, equipment and software. It applies to individuals who may work under supervision with responsibility to support others within a small office environment.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:

Contact VU Polytechnic


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - gather information about the organisation and incorporate in communications; - process internal and external requests according to organisational policies and requirements, and; - respond promptly to client enquiries and requests from colleagues.Students will also be expected to demonstrate the following knowledge: - describe current industry accepted hardware and software, including: features and capabilities; product directions; - outline the operational environment; - outline the organisational policies and procedures that cover: code of conduct; mission statement; routine work processes; systems, management structure and governance arrangements; - outline the principles of equal employment opportunity (EEO) and anti-discrimination, and; - explain the role and positioning of information and communications technology (ICT) within the overall business objectives of the organisation.

Where to next?

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