BSBFLM303 - Contribute to effective workplace relationships

    Unit code: BSBFLM303 | Study level: TAFE
    Footscray Nicholson
    St Albans


    This unit describes the skills and knowledge required to gather information and maintain effective relationships and networks, with particular regard to communication and representation.  This unit applies to individuals who use leadership skills including motivation, mentoring and coaching to develop efficient, effective and unified teams and facilitate communication between team members and management of the organisation.


    For Melbourne campuses

    Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

    Students will be expected to demonstrate the following required skills:

    • access and analyse information to achieve planned outcomes;
    • apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements;
    • review and improve workplace outcomes in consultation with relevant personnel;
    • adjust interpersonal style and communications to respond to cultural and social diversity;
    • apply relationship management and communication skills with a range of people;
    • communicate ideas and information to diverse audiences, and;
    • develop networks and build team relationships.

    Required reading

    The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.

    As part of a course

    This unit is studied as part of the following course(s):

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