SITXHRM001 - Coach others in job skills

Unit code: SITXHRM001 | Study level: TAFE

Credit points

N/A

Location

Footscray Nicholson

Industry

Online

Prerequisites

N/A

Overview

This unit describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the coach. The unit applies to experienced operational personnel and to supervisors and managers who informally train other people in new workplace skills and procedures. It applies to all tourism, hospitality and event sectors.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

provide effective on-the job coaching to four different colleagues;
address identified performance problems or difficulties experienced by colleagues in each of the above coaching sessions and rectify or refer as appropriate;
evaluate colleagues’ performance and provide constructive feedback as part of above coaching sessions, and;
demonstrate the following during each of the above coaching activities: clear communication and demonstration of the organisational tasks required of the colleague; completion of training within commercial time constraints, and; application of the key principles of training.

Students will also be expected to demonstrate the following knowledge:

communication techniques suitable to a workplace training context;
objectives and scope of the coaching;
factors which impact need for coaching;
key principles of training;
legislative work health and safety and hygiene requirements, and;
possible causes of performance problems or difficulties.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.