This unit (CHCMGT003) describes the skills and knowledge required to undertake supervisory and coordinating activities in work groups in health and community service organisations. Workers at this level are team leaders or managers responsible for coordinating and monitoring the activities and performance of work teams and other service providers. This unit applies to a range of leadership roles in health and community services workplaces.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:

Contact VU Polytechnic


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - developed at least 1 plan for a team or group of individuals; - facilitated at least 2 group meetings or discussions; - identified at least 1 issue causing disruption to work team activities and: - reviewed the performance of and coached at least 1 individual.Students will also be expected to demonstrate the following knowledge: - organisation mission, philosophy; - organisation structure and communication protocols; - group facilitation processes, including technique for facilitating group discussions and meetings; - leadership styles and their application in supporting the organisation's mission, objectives and values; - coaching principles and techniques; - difference between coaching and mentoring; - performance management sources of information on best practice work techniques relevant to the industry sector; - rostering and timetabling; - sources of conflict and stress and techniques to address and manage them, and; - referral networks.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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