CHCMGT001 - Develop, implement and review quality framework

Unit code: CHCMGT001 | Study level: TAFE
Footscray Nicholson


This unit describes the skills and knowledge required to develop, implement and monitor a framework for ongoing quality service delivery that supports the rights and interests of clients.  The unit applies to a range of leadership roles in health and community services workplaces.


For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • developed and implemented a quality framework for the delivery of at least 1 service or program;
  • conducted at least 1 review of service delivery that identified barriers to quality and provided recommendations for improvement, and;
  • established a continuous improvement plan for at least 1 service or program.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.

As part of a course

This unit is studied as part of the following course(s):

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