This unit describes the skills and knowledge required to develop and facilitate implementation of performance management processes and to coordinate individual or group learning and development to encourage effective employee performance.
This unit applies to individuals who are authorised to establish effective performance management processes for an organisation and who may have staff reporting to them.
Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
*develop, implement, monitor and review an organisational performance management process which supports business goals including analysing the organisational strategic and operational plan
*design methods for the development of key performance indicators and formal performance management sessions by line managers
*consult with stakeholders to gain support
*design, develop, coordinate and implement individual and group learning and development
*train line managers and other relevant people to manage performance
*provide support to line managers to effectively manage performance issues, including dispute resolution and termination of employment
*develop approaches to improve performance and address identified performance gaps.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.)
The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.
This unit is studied as part of the following course(s):