BSBCMM201 - Communicate in the workplace

Unit code: BSBCMM201 | Study level: TAFE

Credit points

N/A

Location

City Flinders

City King St

Footscray Nicholson

Industry

Online

Sunshine

Werribee

Prerequisites

N/A

Overview

This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence. It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

communicate information and ideas verbally and non-verbally, taking cultural differences and language barriers into consideration;
produce written material, used routinely in day to day work, which is clear, concise and effectively convey the intended meaning to the recipient;
complete workplace forms;
use style, format and level of accuracy appropriate to the type of written material, and;
provide prompt responses to requests for information in accordance with organisational requirements.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Students will also be expected to demonstrate the following knowledge:

identify any organisational policies, plans and procedures which detail organisation’s standards or protocols for workplace communication;
describe different communication styles, and;
outline barriers to communication.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.