This unit (BSBCMM201) describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence. It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:

Contact VU Polytechnic


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - communicate information and ideas verbally and non-verbally, taking cultural differences and language barriers into consideration; - produce written material, used routinely in day to day work, which is clear, concise and effectively convey the intended meaning to the recipient; - complete workplace forms; - use style, format and level of accuracy appropriate to the type of written material, and; - provide prompt responses to requests for information in accordance with organisational requirements. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once. Students will also be expected to demonstrate the following knowledge: - identify any organisational policies, plans and procedures which detail organisation's standards or protocols for workplace communication; - describe different communication styles, and; - outline barriers to communication.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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