This unit describes the skills and knowledge to apply communication skills to meet every day needs in the community.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - communication skills to participate in interactions with others; - problem solving skills to identify and select appropriate communication strategies for different audiences and different situations, and; - language and literacy skills to clarify communication requirements, interpret texts and complete forms. Students will also be expected to demonstrate the following knowledge: - different communication strategies to suit different purposes and audiences; - elements of communication, such as social distance, body language, eye contact and tone, and; - the importance of nonverbal communication.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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