This unit covers instructing customers/users in the use of electrotechnology apparatus. It encompasses appropriate customer relations, the use of apparatus manufacturer's instruction material, basic instruction methods and evaluation and completing documentation.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills and knowledge: - methods for evaluating user needs - how equipment is used efficiently and safely and identifying wear and tear and damage to the equipment that requires repairing; - basic instruction methods - appropriate to the culture of the users and the equipment for which instruction is given; - methods for evaluating user's ability use equipment correctly; - communicating with personnel; - communicating with suppliers; - communicating with customers; - purpose and extent of maintaining work activities records in an enterprise, and; - customer relations.

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