This unit covers the interacting with customers to identify and meet their service needs. It encompasses following community and enterprise policies and standards, identifying customer needs, identifying and resolving problems/issues and maintaining product/service quality.

Unit details

Location:
Industry
Study level:
Vocational and further education (TAFE)
Unit code:
UEENEEC010B

Assessment

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills and knowledge: - enterprise communication methods; - work activities records; - problem solving concepts and techniques; - enterprise customer relations protocols; - enterprise quality management system, and; - instructing users in the use of specific items of equipment and systems.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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