UEENEEC003B - Provide quotations for installation or service jobs
Overview
This unit covers providing quotations for installation and service work not exceeding $20K. It encompasses following job specification, using manufacturer catalogues, making telephone, internet or email enquiries, selecting compliance materials, pricing materials and labour costs, completing the necessary quotation documentation and applying the necessary customer relations protocols.
Assessment
For Melbourne campuses
Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills and knowledge:
- enterprise communication methods;
- work activities records;
- enterprise customer relations protocols;
- costing methods in an enterprise, and;
- costing small jobs.
Required reading
The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.
As part of a course
This unit is not compulsory for any specific course. Depending on the course you study, this unit may be taken as an elective.