This unit involves the skills and knowledge required to monitor warehouse operations, and to identify and report issues and possible improvements in various contexts in the transport and logistics industry. All activities are carried out in accordance with relevant organisational policy and procedures.

It requires knowledge of different types of warehouses, their functions, operational and organisational requirements. It includes using warehouse equipment, inventory and stock control processes, information technology and communications systems, warehouse security arrangements and applying engineered standards.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - advising on recommendations about possible improvements to warehouse operations, including measures to improve security arrangements; - communicating and working effectively with others; - completing relevant documentation; - developing own competence in response to changes in activities; - interpreting and applying relevant regulations and instructions; - modifying activities dependent on workplace contingencies, situations and environments; - monitoring and anticipating operational problems, hazards and risks, including security breaches, and taking appropriate action; - monitoring work activities in terms of planned schedule; - operating relevant equipment correctly and safely, including manually-operated material handling equipment; - reading, interpreting and following relevant instructions, procedures, information and signs; - reporting and recording non-compliance issues; - reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures, and; - using appropriate technology, including software and communications systems, to enable monitoring of goods and products in the workplace.Students will also be expected to demonstrate the following knowledge: - computer records/documentation requirements for stock control, including forms, checklists and inventory reports applicable to the workplace; - different types of inventory systems and stock management approaches applicable to a range of warehouse styles and sizes to enable stock control; - housekeeping standards and procedures; - impact of engineered standards on warehouse operations; - organisational policies and procedures, including those relating to effective monitoring and reporting of warehouse operations; - principles of operation and functions of inventory systems; - range of different warehouse structures/types and warehouse applications/functions to store a range of products and goods; - relevant sections of national and state/territory legislation, regulatory requirements, codes of practice and/or guidelines as they relate to the level and type of warehouse operations, including inventory storage; - relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental procedures and guidelines; - role and impact of information technology, including record systems, in warehouse operations; - software applications commonly used in warehouse operations; - warehouse security processes to enable identifying and reporting measures to improve security in the workplace, and; - workplace processes for records management and producing inventory reports.

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