This unit involves the skills and knowledge required to facilitate and capitalise on change within the workplace.  It includes participating in planning for the introduction of change, developing creative and flexible approaches to solutions to change-related problems, and managing emerging challenges and opportunities in the workplace.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - applying relevant legislation and workplace procedures; - communicating and negotiating effectively with others when planning and facilitating the introduction of change and innovation in the workplace; - completing relevant documentation; - modifying activities depending on operational contingencies, risk situations and environments; - monitoring and prioritising work activities in terms of planned schedule; - operating electronic communications equipment to required protocol; - reading, interpreting and following relevant instructions, procedures and information; - reporting and/or rectifying identified problems that may arise, in accordance with regulatory requirements and workplace procedures; - responding appropriately to cultural preferences in the workplace, including modes of behaviour and interactions with others; - selecting and appropriately applying technology, information systems and procedures to complete workplace tasks; - surveying and assessing organisation and customer requirements for change and innovation; - working collaboratively with others when planning and facilitating the introduction of change and innovation in the workplace, and; - working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.Students will also be expected to demonstrate the following knowledge: - operational business planning systems and resources; - relevant regulatory and code requirements; - relevant workplace business management policies and practices, including requirements for maintaining security and confidentiality; - resource availability including the processing capacity of equipment and software systems for planning activities; - typical problems that can occur when planning and facilitating the introduction of changes and innovations in the workplace, and related appropriate action that can be taken, and; - workplace protocols and procedures for facilitating and capitalising on change in the workplace, including risk management, problem solving, strategic planning, quality improvement and customer service.

Where to next?

VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.