This unit involves the skills and knowledge required to complete routine administrative activities within the transport and logistics industry, in accordance with relevant regulations and workplace procedures.  It includes receiving and distributing incoming mail, receiving and despatching outgoing mail, filing documents, and receiving and relaying written and oral messages.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - communicating and working effectively with others when completing routine administrative tasks; - completing documentation related to routine administrative tasks; - handling mail and messages in accordance with workplace procedures; - interpreting and following operational instructions and applying relevant legislation and workplace procedures; - modifying activities depending on operational contingencies, risk situations and environments; - monitoring and prioritising work activities in terms of planned schedule; - reporting and/or rectifying identified problems promptly, in accordance with regulatory requirements and workplace procedures, and; - working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.Students will also be expected to demonstrate the following knowledge: - equipment, methods and strategies used in routine workplace administrative operations; - hazards in routine workplace administrative operations and related precautions to control risks; - housekeeping standards and procedures; - requirements of work systems operations and relevant equipment; - typical problems that can occur when completing routine workplace administrative tasks and appropriate action that can be taken to prevent or solve these problems; - work health and safety (WHS)/occupational health and safety (OHS) procedures and guidelines relevant to administrative operations, and; - workplace procedures and policies for completing routine administrative tasks.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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