This unit involves the skills and knowledge required to lead and facilitate work teams. Work involves facilitating and encouraging the work of work teams/groups, and providing leadership to others in establishing and achieving team objectives.  It includes participating and providing leadership in team planning, developing team commitment and cooperation, and managing and developing team performance.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - applying relevant legislation and workplace procedures; - communicating and working effectively with others when facilitating the operation of work teams; - completing relevant documentation; - identifying improvements to services, resource allocation and use; - leading and encouraging others; - monitoring and prioritising work activities in terms of planned schedule; - negotiating and working effectively with others; - operating electronic communications equipment to required protocol; - reading, interpreting and following relevant instructions, procedures, information and signs; - responding appropriately to cultural preferences in the workplace, including modes of behaviour and interactions with others, and; - working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.Students will also be expected to demonstrate the following knowledge: - coaching and mentoring approaches to support team members to share knowledge and skills; - mechanisms to encourage team decision making, and to reward and support team achievement; - principles, duty of care and obligations within the chain of responsibility in the transport industry; - relevant regulatory and code requirements; - strategies to implement continuous improvement processes; - typical problems that can occur when facilitating work teams, and related appropriate action that can be taken; - workplace policies and plans including procedures for training and assessment, and; - workplace protocols and procedures for facilitating work teams.

Where to next?

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