This unit involves the skills and knowledge required to use communications systems in accordance with relevant regulations and workplace procedures.  It includes identifying system features, operating a communications system effectively, using appropriate communications system protocols, maintaining equipment and completing documentation.  It involves applying established communication principles and practices, and using local technical, colloquial language and vocabulary in day-to-day communication.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - applying precautions and required action to minimise, control or eliminate hazards that may exist when using communications systems; - communicating and working effectively with others using available communications systems; - completing documentation related to work activities when using communications systems; - following communications security procedures; - identifying and using required communications technology; - implementing contingency plans; - modifying activities depending on differing operational contingencies, risk situations and environments; - monitoring communications equipment performance and taking appropriate action as required; - planning, monitoring and prioritising work activities in terms of planned schedule, including predicting consequences and identifying improvements; - operating and adapting to differences in communications equipment in accordance with standard operating procedures; - reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with workplace procedures; - reading, interpreting and following communications systems instructions, procedures and relevant legislation using communications equipment, and; - working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.Students will also be expected to demonstrate the following knowledge: - basic communication techniques including barriers to effective communication and how to overcome them; - basic principles of effective communication; - features of various communications systems; - minor routine maintenance procedures for communications equipment; - pre-operational checks for communications systems and equipment; - procedures and protocols for using communications systems during an emergency; - protocols and procedures for communicating with others using relevant communications technology including PA systems; - relevant work health and safety work health and safety (WHS)/occupational health and safety (OHS) responsibilities; - relevant procedures and duty of care requirements, and; - typical problems that may occur when using communications systems, and appropriate action and solutions.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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