This unit involves the skills and knowledge required to control and order stock for a workplace store in accordance with relevant codes of practice, regulations and workplace procedures.  It specifically covers maintaining stock levels and records, organising and administering stocktakes, identifying stock losses, processing stock orders and following up orders.  

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - adapting to differences in stock and systems in accordance with standard operating procedures; - applying relevant legislation and workplace procedures; - communicating and working effectively with others; - monitoring stock levels; - reading and interpreting relevant instructions, procedures and labels; - reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures, and; - selecting and using relevant communications and computing equipment.Students will also be expected to demonstrate the following knowledge: - contacts and sources of information and documentation needed when controlling and ordering stock; - customer service policies and procedures; - how to interpret workplace specifications and orders for supplies; - principles of stock control; - problems that may occur and appropriate action that can be taken to resolve these problems; - procedures for ordering stock; - protocols and procedures for liaising with supplier representatives, drivers and colleagues using appropriate technology; - relevant codes of practice and legislative requirements (for example dangerous goods regulations, health and hygiene regulations); - site layout; - stock control documentation and systems used in workplace stores; - stock security systems, and; - systems for completing relevant records and documentation.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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