This unit involves the skills and knowledge required to despatch stock in accordance with codes/regulations and workplace requirements as part of work activities undertaken within the transport and logistics industry.  It includes analysing orders to identify work requirements, following workplace order picking processes to prepare goods for despatch, and completing despatch tasks in accordance with workplace procedures and schedules.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - applying precautions and required action to minimise, control or eliminate hazards that may exist during work activities; - applying relevant legislation and workplace procedures; - communicating and working effectively with others when organising despatch operations; - completing documentation related to organising despatch operations; - estimating size, shape and special requirements of goods and loads; - modifying activities depending on operational contingencies, risk situations and environments; - operating and adapting to differences in goods and equipment in accordance with standard operating procedures; - reading, interpreting and following instructions, procedures and labels relevant to organising despatch operations; - selecting and using relevant equipment and communications technology when organising despatch operations; - selecting and using required personal protective equipment conforming to industry and work health and safety (WHS)/occupational health and safety (OHS) standards, and; - working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.Students will also be expected to demonstrate the following knowledge: - documentation and record requirements for despatch operations; - equipment used during despatch operations and the precautions and procedures that should be followed in its use; - housekeeping standards and procedures; - operational work systems, equipment, management and site operating systems for despatching goods; - problems that may occur when despatching goods and appropriate action that can be taken to resolve these problems; - regulations relevant to despatch operations, including the Australian Dangerous Goods (ADG) Code and relevant bond, quarantine or other legislative requirements; - relevant WHS/OHS and environmental protection procedures and guidelines; - site layout and obstacles, and; - workplace procedures and policies for organising despatch operations.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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