This unit involves the skills and knowledge required to use product knowledge to complete work operations in accordance with workplace requirements and relevant regulations, as part of work activities within the transport and logistics industries.  It includes identifying products in a subsection of a warehouse or other storage area, examining quality, reporting on products, as well as using inventory and labelling systems to identify and locate products.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - adapting to differences in products and services in accordance with standard operating procedures; - applying relevant legislation and workplace procedures; - communicating and working effectively with others when handling, transporting and storing products and providing information on products and services; - completing documentation related to work activities; - estimating the size, shape and special requirements of goods and loads; - identifying containers and goods coding, Australian Dangerous Goods (ADG) and International Maritime Dangerous Goods (IMDG) markings and where applicable, emergency information panels; - reading and comprehending simple statements in English; - reading, interpreting and following instructions, procedures, information and signs relevant to handling, transporting, storing products and providing information on products and services; - selecting and using relevant communications, computing and load handling equipment, and; - selecting and using required personal protective equipment conforming to industry and work health and safety (WHS)/occupational health and safety (OHS) standards.Students will also be expected to demonstrate the following knowledge: - Australian codes and regulations relevant to products being identified, handled, transported, stacked and/or stored as part of work operations; - categories or groups of products and requirements for special handling, stacking and storage; - documentation requirements including reports and records concerning damaged or contaminated goods; - focus of operation of work systems, equipment, management and site operating systems for packaging goods; - housekeeping standards and procedures; - purpose and use of cataloguing and labelling systems; - site layout and obstacles; - strategies to seek out sources of product knowledge and to use this information to inform work; - types of equipment and storage areas appropriate for different categories of goods including perishable, fragile, dangerous, composition/state goods, and; - workplace procedures and policies for identifying, handling, stacking and storing particular categories of products.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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