This module covers the skills required to understand and participate in complex spoken exchanges in order to function in community, work and further-study contexts. These exchanges may take place on the telephone or face to face. A complex exchange in this context is seen as one in which a speaker has to use strategies/arguments to negotiate an outcome with the interlocutor that is acceptable to both of them.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessors must ensure that sufficient evidence is collected so that all aspects of competency have been demonstrated repeatedly. A minimum of two pieces of evidence for each learning outcome are required to ensure that the learners are able to comprehend or produce the language defined by the learning outcomes. This evidence can be collected through formative or summative assessment. However, if ongoing assessment is to be conducted with successful formative performances providing one piece of evidence, learners should be informed of this process at the beginning of the course. Methods of gathering evidence may include: - verbal or written questioning - role plays - teacher observation of student with fluent speaker - audio and/or video recordings to assess performance - checklists

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