SITXMGT001 - Monitor work operations

TAFE Victoria logo
Unit code: SITXMGT001 | Study level: TAFE
N/A
Footscray Nicholson
Footscray Park
Industry
Online
N/A
Overview
Enquire

Overview

This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions, and solve problems.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • plan and organise workflow for a team operation or activity that takes into account at least six of the following contingencies: delays and time difficulties; difficult customer service situations; equipment breakdown or technical failure; financial resources; staffing levels and skill profiles; rostering requirements; staff performance; procedural requirements; product development and marketing;
  • monitor and respond to team-based operational and service issues during the above operation or activity, and;
  • complete each of the following organisational records for the above operation or activity: performance reports; staff records.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.

As part of a course

This unit is not compulsory for any specific course. Depending on the course you study, this unit may be taken as an elective.

Search for units, majors & minors